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Requests statistics

Update date: 6 February 2021, 13:06

Information received by "Hotlines" from individuals and legal entities PJSB "Trustbank" as of December 31, 2020

Telephone helplines

Amount

Practical assistance provided


Clarifications provided


Left without consideration

Under consideration

1


Considered appeals

202

125

76

1

0

2

Under consideration

0

0

0

0

0

Total

202

125

76

1

0

Information  on applications received and considered by PJSB "Trustbank" as of December 31, 2020

Application forms

Total

Types of appeals

from individuals

from legal entities

Appeal consideration status

Statements

Complaints

suggestions

Practical assistance provided


Clarifications provided


Left without consideration

Rejected

Under consideration

1

In writing (received directly and through other departments)

32

23

6

3

21

11

10

22

0

0

0

2

In electronic form (Virtual reception of the President of the Republic of Uzbekistan, Public reception, virtual reception of the Prime Minister, Virtual reception of the Chairman of PJSB "Trustbank" Official website of the bank and the General Prosecutor's Office through the helpline)

283

250

27

6

163

120

75

199

2

5

2

3

Orally (personal and visiting receptions

90

88

0

2

10

80

15

75

0

0

0

Total

405

361

33

11

194

211

100

296

2

3

2

Site requests statistic


Site requests statistic

from 17.05.2017 to 12.04.2021
Received applications:
136
From individuals
113 / 83,09%
In processing
7 / 5,15%
From legal entities
23 / 16,91%
Completed
129 / 94,85%
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