Requests statistics
Information received by "Hotlines" from individuals and legal entities PJSB "Trustbank" as of December 31, 2020
|
№ |
Telephone helplines |
Amount |
Practical assistance provided |
|
|
Under consideration |
|
1 |
|
202 |
125 |
76 |
1 |
0 |
|
2 |
Under consideration |
0 |
0 |
0 |
0 |
0 |
|
Total |
202 |
125 |
76 |
1 |
0 | |
Information on applications received and considered by PJSB "Trustbank" as of December 31, 2020
|
№ |
Application forms |
Total |
Types of appeals |
from individuals |
from legal entities |
Appeal consideration status | ||||||
|
Statements |
Complaints |
suggestions |
Practical assistance provided |
|
|
Rejected |
Under consideration | |||||
|
1 |
In writing (received directly and through other departments) |
32 |
23 |
6 |
3 |
21 |
11 |
10 |
22 |
0 |
0 |
0 |
|
2 |
In electronic form (Virtual reception of the President of the Republic of Uzbekistan, Public reception, virtual reception of the Prime Minister, Virtual reception of the Chairman of PJSB "Trustbank" Official website of the bank and the General Prosecutor's Office through the helpline) |
283 |
250 |
27 |
6 |
163 |
120 |
75 |
199 |
2 |
5 |
2 |
|
3 |
Orally (personal and visiting receptions |
90 |
88 |
0 |
2 |
10 |
80 |
15 |
75 |
0 |
0 |
0 |
|
Total |
405 |
361 |
33 |
11 |
194 |
211 |
100 |
296 |
2 |
3 |
2 | |
Site requests statistic
Site requests statistic
|
From individuals 113 / 83,09%
|
In processing 7 / 5,15%
|
|
From legal entities 23 / 16,91%
|
Completed 129 / 94,85%
|
